{"url":"https://www.clear.sale/blog/fraud-management-the-e-tailer-payments-on-fire-podcast","title":"Fraud Management & the E-tailer – Payments on Fire Podcast","tldr":"ClearSale’s EVP is interviewed by George Peabody, host of payments-focused podcast Payments on Fire.","markdown":"ClearSale’s EVP, Rafael Lourenco, is featured on Payments on Fire, a Glenbrook Partners podcast that focuses on the latest developments in the payments industry.\n\nRemote payments are expected to grow about 15% each year, which means that e-commerce merchants can also expect a rise in fraud losses and chargeback rates. Meanwhile, better security technology (like the shift to EMV) has reduced fraud at point-of-sale terminals which is forcing fraudsters to adapt and shift focus to Card Not Present (CNP) fraud.\n\nClearSale’s EVP, Rafael Lourenco, sat down with George Peabody, host of [Payments on Fire](https://pof.glenbrook.com/), to discuss the delicate balancing act that e-tailers face when it comes to fraud management today. Payments on Fire is a Glenbrook Partners podcast that focuses on the latest developments in the payments industry. During this interview, Rafael explains that when e-tailers err too far on the side of fraud reduction by overtightening approval standards, they risk declining good customers. And with false declines costing the US e-commerce industry more than $8 billion in lost sales—in 2016 alone—e-tailers, especially smaller merchants, cannot afford to upset potential customers.\n\nHowever, if approval standards are too loose, e-tailers could suffer from higher fraud and the enduring costs of higher chargebacks. If chargeback rates exceed 1%, e-tailers could be placed on a permanent watch list and potentially lose their card acceptance privileges if the issue isn’t resolved.\n\nTo help e-tail merchants, Rafael discusses in detail the benefits to an outsourcing model and best practices for fraud prevention while **minimizing chargebacks.**\n\n**Check out Rafael’s full interview on the Payments on Fire podcast [here](https://pof.glenbrook.com/episode-86-fraud-management-and-the-e-tailer-rafael-lourenco-clearsale/)!**"}