---
title: Fraud Management & the E-tailer – Payments on Fire Podcast
description: ClearSale’s EVP is interviewed by George Peabody, host of payments-focused podcast Payments on Fire.
---

[Clearsale Blog | Insights on Ecommerce and fraud ](https://www.clear.sale/blog)

# [Fraud Management & the E-tailer – Payments on Fire Podcast](https://www.clear.sale/blog/fraud-management-the-e-tailer-payments-on-fire-podcast)

 Written by [Sarah Elizabeth](https://www.clear.sale/blog/author/sarah-elizabeth) | Mar 4, 2019

ClearSale’s EVP, Rafael Lourenco, is featured on Payments on Fire, a Glenbrook Partners podcast that focuses on the latest developments in the payments industry.

Remote payments are expected to grow about 15% each year, which means that e-commerce merchants can also expect a rise in fraud losses and chargeback rates. Meanwhile, better security technology (like the shift to EMV) has reduced fraud at point-of-sale terminals which is forcing fraudsters to adapt and shift focus to Card Not Present (CNP) fraud.

ClearSale’s EVP, Rafael Lourenco, sat down with George Peabody, host of [Payments on Fire](https://pof.glenbrook.com/), to discuss the delicate balancing act that e-tailers face when it comes to fraud management today. Payments on Fire is a Glenbrook Partners podcast that focuses on the latest developments in the payments industry. During this interview, Rafael explains that when e-tailers err too far on the side of fraud reduction by overtightening approval standards, they risk declining good customers. And with false declines costing the US e-commerce industry more than $8 billion in lost sales—in 2016 alone—e-tailers, especially smaller merchants, cannot afford to upset potential customers.

However, if approval standards are too loose, e-tailers could suffer from higher fraud and the enduring costs of higher chargebacks. If chargeback rates exceed 1%, e-tailers could be placed on a permanent watch list and potentially lose their card acceptance privileges if the issue isn’t resolved.

To help e-tail merchants, Rafael discusses in detail the benefits to an outsourcing model and best practices for fraud prevention while **minimizing chargebacks.** 

**Check out Rafael’s full interview on the Payments on Fire podcast [here](https://pof.glenbrook.com/episode-86-fraud-management-and-the-e-tailer-rafael-lourenco-clearsale/)!**

 

 

[View full post](https://www.clear.sale/blog/fraud-management-the-e-tailer-payments-on-fire-podcast)

```json
{
  "@context" : "http://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Sarah Elizabeth"
  },
  "dateModified" : "2019-12-04T03:40:46.613Z",
  "datePublished" : "2019-03-04T22:27:46Z",
  "headline" : "Fraud Management & the E-tailer – Payments on Fire Podcast",
  "image" : {
    "@type" : "ImageObject",
    "height" : 630,
    "url" : "https://cdn2.hubspot.net/hubfs/2530812/Fraud%20Management%20&%20the%20E-tailer%20%E2%80%93%20Payments%20on%20Fire%20Podcast.jpg",
    "width" : 1200
  },
  "mainEntityOfPage" : "https://www.clear.sale/blog/fraud-management-the-e-tailer-payments-on-fire-podcast",
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : 60.0,
      "url" : "https://f.hubspotusercontent10.net/hubfs/2530812/CS_FavIcon_512px.png",
      "width" : 60.0
    },
    "name" : "Welcome to the Clearsale Blog"
  }
}
```