Rafael Lourenco

Author

Rafael Lourenco

Leading smart people to solve complex problems in dynamic environments is Rafael’s signature skill. As ClearSale’s Executive Vice President and Partner, Rafael combines the company’s innovation-driven culture and emphasis on communication with a deep understanding of the statistical tools that under…Leading smart people to solve complex problems in dynamic environments is Rafael’s signature skill. As ClearSale’s Executive Vice President and Partner, Rafael combines the company’s innovation-driven culture and emphasis on communication with a deep understanding of the statistical tools that underpin excellent fraud protection. From his base in Miami, he oversees ClearSale’s US anti-fraud operation by leading its commercial, statistical intelligence and IT teams and providing technical and executive management for all the operation’s employees. During his 8 years with the company, Rafael has also planned and executed ClearSale’s international business unit, directed ClearSale’s statistical intelligence area, and helped manage the company’s growth from 25 to more than 700 employees, including more than 500 highly trained fraud analysts. Rafael has a distinguished academic background. He earned his master’s degree in economics and finance at FGV-SP (Fundação Getúlio Vargas-São Paulo), one of the world’s leading policy and economic think tanks. Rafael holds a bachelor’s degree with great distinction in statistics from UNICAMP (Universidade Estadual de Campinas), internationally recognized as one of the top universities in Brazil and in the world.

Fraud Management

Worried About Reputational Risk? Boost Your CX and Fraud Prevention

Bad reviews and social media complaints can make it hard for companies to attract and keep customers. Better CX and fraud prevention can ...

5 min
The fraud prevention practices that will help you build a CX-focused company culture
ClearSale in the Media

Building Security into Your Company Culture Can Improve CX

Best practices for building a company culture that strengthens security, reduces fraud, and enhances the customer experience.

6 min
Best practices in fraud prevention and CX for cross-border trade
Fraud Management

Best practices in fraud prevention and CX for cross-border trade

Cross-border ecommerce is a major opportunity for retail and D2C businesses that can deliver exceptional CX and avoid fraud pitfalls.

5 min
Security - Solving the Key CX Issues for Gen Z Consumers
Fraud Management

Solving the Key CX Issues for Gen Z Consumers

Young adults shop online as much as older consumers, but their customer experiences are worse. Updated fraud and false decline strategies ...

6 min
Total Retail - More Than Two Years into the Pandemic, What's Different in Ecommerce?
Fraud Management

More Than Two Years into the Pandemic, What's Different in Ecommerce?

A survey of more than 5,000 consumers in five countries reveals changing consumer expectations on customer experience, security, and false ...

5 min
Why AI Will Revolutionize Every Aspect Of Ecommerce
ClearSale in the Media

Why AI Will Revolutionize Every Aspect Of Ecommerce

AI creates easier, more realistic buying experiences for online shoppers, but that’s just the start of what AI can do to improve ecommerce ...

6 min
Payments Journal - The Challenges & Rewards of Digital Wallets for Ecommerce Businesses
Payments

The Challenges & Rewards of Digital Wallets for Ecommerce Businesses

Digital wallets can increase conversions but pose chargeback challenge risks. Proactive merchants can manage the risk/benefit balance with ...

6 min
CNP - The Ideal Purchase: Payment Systems and Plans, Fraud, Returns and More
Payments

The Ideal Purchase: Payment Systems and Plans, Fraud, Returns and More

What makes the perfect purchase for ecommerce shoppers now? Let’s break down some key components of an ideal online customer experience.

6 min
Identifying and Addressing the Latest Ecommerce Fraud Trends
Fraud Management

Identifying and Addressing the Latest Ecommerce Fraud Trends

New trends in ecommerce fraud are emerging as fraudsters turn their attention to different types of fraud and additional groups of consumer ...

6 min
What Are Online Shoppers Most Concerned With In 2022? Security, Sustainability, And Seamless CX
ClearSale in the Media

What Are Online Shoppers Most Concerned With In 2022? Security, Sustainability, And Seamless CX

After a major pivot to online shopping, consumers share what they want: Digital security, sustainable options and seamless experiences.

5 min
What Matters Most to Online Consumers Right Now
ClearSale in the Media

What Matters Most to Online Consumers Right Now

As parts of the world reopen, eCommerce merchants need to review their customer experience to outcompete the in-store experience.

6 min
Contactless Payment Trends We're Watching Now for 2022
Payments

Contactless Payment Trends We're Watching Now for 2022

Expectations for contactless payments are rising. Here’s what retailers need to know—and do—for better contactless CX in 2022.

5 min