Rafael Lourenco

Author

Rafael Lourenco

Leading smart people to solve complex problems in dynamic environments is Rafael’s signature skill. As ClearSale’s Executive Vice President and Partner, Rafael combines the company’s innovation-driven culture and emphasis on communication with a deep understanding of the statistical tools that under…Leading smart people to solve complex problems in dynamic environments is Rafael’s signature skill. As ClearSale’s Executive Vice President and Partner, Rafael combines the company’s innovation-driven culture and emphasis on communication with a deep understanding of the statistical tools that underpin excellent fraud protection. From his base in Miami, he oversees ClearSale’s US anti-fraud operation by leading its commercial, statistical intelligence and IT teams and providing technical and executive management for all the operation’s employees. During his 8 years with the company, Rafael has also planned and executed ClearSale’s international business unit, directed ClearSale’s statistical intelligence area, and helped manage the company’s growth from 25 to more than 700 employees, including more than 500 highly trained fraud analysts. Rafael has a distinguished academic background. He earned his master’s degree in economics and finance at FGV-SP (Fundação Getúlio Vargas-São Paulo), one of the world’s leading policy and economic think tanks. Rafael holds a bachelor’s degree with great distinction in statistics from UNICAMP (Universidade Estadual de Campinas), internationally recognized as one of the top universities in Brazil and in the world.

cnp how merchants implement frictionless payments preventing fraud
Payments

How Merchants Can Implement Frictionless Payments While Preventing Fraud

Ecommerce fraud increased dramatically last year. Are merchants choosing solutions that can reduce their conversion rates?

5 min
cybersecurity improvements the best customer experience tool cpo magazine
Fraud Management

Cybersecurity improvements may be the best customer experience tool you're not using

After 18 months of fast digital transformation, it’s time to review your data security practices to maintain customer trust.

5 min
4 Steps To Create the Next-Level Digital Experiences Ecommerce Customers Expect
ClearSale in the Media

4 Steps To Create the Next-Level Digital Experiences Ecommerce Customers Expect

Here are a few strategies your ecommerce store needs to provide the next-level digital experiences for your curstomers.

6 min
A Seamless Online Shopping Experience
Fraud Management

A Seamless Online Shopping Experience

Industry experts weigh in on the tools that are necessary to create the kind of online shopping experience that brings customers back again ...

3 min
Fraud Management

How the Pandemic Changed Behavioral Biometrics in Fraud Screening

Behavioral biometrics are valuable for fraud prevention. But when behavior changes, the way we use biometrics must change, too.

5 min
Fraud Management

The dark side of returns and refunds: How policy abuse damages CX and what to do about it

Return fraud costs merchants billions, but there are steps merchants can take to fight it without driving away good customers.

5 min
ClearSale in the Media

The pandemic accelerated retail's digital transformation. Where do we stand now?

We’re finally getting a clear picture of how much the coronavirus disrupted the pace of the retail industry’s digital transformation.

6 min
ClearSale in the Media

The Data Balance: How to Deliver Privacy and Personalization

Shoppers expect personalized experiences and they want more control over their data. Here’s how merchants can find the balance.

5 min
False Declines/CX

Don't Let These Peak Season Ecommerce Fraud Myths Wreck Your CX (and Revenue)

Ecommerce fraud prevention is critical during holiday sales peaks, but these myths can do more harm to your business than good. Here’s what ...

5 min
Turning The Clock Back on Fraud
Fraud Management

Turning The Clock Back on Fraud

Companies are desperate to get fraud to return to pre-pandemic levels. Here’s the way forward.

5 min
New Fraud Prevention Issues for Retailers
Chargebacks

New Fraud Prevention Issues for Retailers

What should ecommerce merchants be monitoring now in terms of fraud prevention? Here are three key areas.

6 min
What can brands learn from the Facebook data leak?
Fraud Management

What can brands learn from the Facebook data leak?

Personal information exposed by social media scrapers can lead to eCommerce fraud. Here’s how brands can protect themselves.

5 min