Rafael Lourenco

Author

Rafael Lourenco

Leading smart people to solve complex problems in dynamic environments is Rafael’s signature skill. As ClearSale’s Executive Vice President and Partner, Rafael combines the company’s innovation-driven culture and emphasis on communication with a deep understanding of the statistical tools that under…Leading smart people to solve complex problems in dynamic environments is Rafael’s signature skill. As ClearSale’s Executive Vice President and Partner, Rafael combines the company’s innovation-driven culture and emphasis on communication with a deep understanding of the statistical tools that underpin excellent fraud protection. From his base in Miami, he oversees ClearSale’s US anti-fraud operation by leading its commercial, statistical intelligence and IT teams and providing technical and executive management for all the operation’s employees. During his 8 years with the company, Rafael has also planned and executed ClearSale’s international business unit, directed ClearSale’s statistical intelligence area, and helped manage the company’s growth from 25 to more than 700 employees, including more than 500 highly trained fraud analysts. Rafael has a distinguished academic background. He earned his master’s degree in economics and finance at FGV-SP (Fundação Getúlio Vargas-São Paulo), one of the world’s leading policy and economic think tanks. Rafael holds a bachelor’s degree with great distinction in statistics from UNICAMP (Universidade Estadual de Campinas), internationally recognized as one of the top universities in Brazil and in the world.

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ClearSale in the Media

How to ensure customers aren’t abandoning post-pandemic purchases

As the unprecedented events of 2020 have, consumers are turning to internet to fulfill their shopping needs, creating a more global ...

5 min
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ClearSale in the Media

Post-pandemic protection: why it is crucial that customers feel just as safe on your website as in-store

The need to adapt your business to make your customers feel safe on your website, as well as in the physical store is a big challenge at ...

5 min
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Chargebacks

Is Your Chargeback Rate Accurate?

You may be proud of your low chargeback rate, but is it accurate? Here’s how it may be affecting your business without you realizing it.

5 min
Country Profiles

Country Profile: The Guide to Ecommerce in the United States

Everything you need to know about US ecommerce—the market, buying habits, and ecommerce fraud risk—to launch in the lucrative American ...

19 min
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Payments

E-Commerce Payment Processing Options for Enterprise Merchants

Enterprise merchants have a lot to consider when selecting a payment processor. Here's what to know about the options.

7 min
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Ecommerce Strategies

How Voice Match Will Shift How Consumers Make Online Orders

Google’s Voice Match might transform the way consumers shop online. Here’s how it will impact e-commerce and how you can prepare.

5 min
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ClearSale in the Media

New research shows 33% of US consumers drop retailers after a false decline. Here's how to prevent those losses

If you told 100 of your customers that you wouldn’t do business with them because you thought they were fraudsters, how many would leave ...

6 min
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ClearSale in the Media

ClearSale Recognized as Top Performer in the Summer 2020 Fraud Prevention Software Customer Success Report

ClearSale announced today that it was recognized as a Top Performer in the Fraud Prevention Software category for the Summer 2020 Customer ...

2 min
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Industry Profiles

Luxury E-Commerce: 6 Business Growth Strategies for Merchants

As new consumers enter the luxury e-commerce market, these 6 strategies can help merchants grow and attract those shoppers.

6 min
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Ecommerce Strategies

COVID-19 and Shipping Costs: What E-Commerce Needs to Know

Shipping costs are increasing due to coronavirus, putting high-volume e-commerce retailers in a tight spot. What’s the outlook, and how can ...

4 min
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Fraud Prevention

Retailers have got COVID-19 problems, but fraud shouldn’t be one

The pandemic has led to more users filling their shopping bags from behind a screen, but COVID-19-themed online scams are pushing away ...

5 min
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Ecommerce Strategies

The rock and the hard place: Protecting consumers and your brand in a crisis

As Australian retailers rapidly pivot to online sales during the coronavirus crisis, staying safe from cyber criminals has never been more ...

4 min