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When to Dispute a Chargeback and When to Issue a Refund
When is a chargeback dispute appropriate, and when is a refund the smarter choice? Here’s how to know for sure.

4 Ways to Optimize Your Online Store for Voice Search Commerce
Consumers make 1 billion voice searches every year. Is your online store prepared to take advantage of this new sales channel?

Evidence You’ll Need to Dispute a Chargeback
If merchants want to successfully fight a chargeback, they need the right evidence. Here's the documentation merchants need to win.

Black Friday and Cyber Monday: How to Protect Your Online Store from Fraud
Follow these practical tips to prevent e-commerce fraud from hurting your online sales this Black Friday and Cyber Monday.
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How Will Europe’s New Strong Customer Authentication Rules Affect You?
Europe’s new Strong Customer Authentication (SCA) rules may reduce fraud, but a delay in the implementation of SCA might cause problems. ...

How Fraud Detection Rules Can Help — or Harm — Your Business
Fraud detection rules can be an easy-to-implement solution, but is it effective for every business? Expert Rafael Lourenco shares his ...

Could a Magecart Attack Hit Your E-Commerce Website?
Magecart attacks have compromised nearly 17,000 e-commerce websites, and online merchants should be very scared. Here’s what you need to ...

5 Ideas for Improving E-Commerce Customer Service During the Holidays
Tensions run high during the holidays. Here are 5 ways to help your customer service team defuse problems and retain customers.

Weighing the Risks and Benefits of IoT in Ecommerce
While IoT simplifies e-commerce, it isn't always risk-free. Here's what merchants should know about the benefits and risks of IoT commerce.

What Is Address Verification Service (AVS)?
What is Address Verification Service (AVS) and how does it work? Learn how this fraud tool checks billing addresses and why it needs backup ...

How Retailers Can Prevent & Fight Debit Card Chargebacks
While debit card chargebacks are uncommon, they can still be a threat to merchants. Here's how you can prevent and fight Debit Card ...

5 Mistakes Merchants Make When Disputing Chargebacks
Merchants win ~45% of chargebacks they formally dispute. Avoid the 5 process mistakes (missed deadlines, wrong evidence, unclear policies) ...
