Rick Sunzeri

Author

Rick Sunzeri

Client Solutions Director at ClearSale who is an experienced sales professional with background in SaaS and complex network solutions. Rick specializes in enterprise-class sales with experience selling business applications to senior business and technical executives. He has a strong knowledge of co…Client Solutions Director at ClearSale who is an experienced sales professional with background in SaaS and complex network solutions. Rick specializes in enterprise-class sales with experience selling business applications to senior business and technical executives. He has a strong knowledge of complex selling process.

Articles
Why Product Costs Aren’t the Only Risk of Chargebacks
Chargebacks

The Reality of Chargeback Fees in 2026

The average chargeback costs merchants far more than the $20–$50 processor fee. Learn the full cost breakdown and how to reduce disputes in ...

13 min
Credit Card Chargeback Reason Codes
Chargebacks

Credit Card Chargeback Reason Codes Guide for 2026

Chargebacks are hard enough. Not knowing how to interpret the reason code makes it more difficult. Here’ s what you need to know.

13 min
Chargeback Deadlines for Merchants: What to Know in 2026
Chargebacks

Chargeback Deadlines for Merchants: What to Know in 2026

Cardholders typically have 120 days to file a chargeback. Learn how merchant response windows work and how to reduce disputes before ...

13 min
Fraud Prevention

How to Build a Consumer Trust-Optimized Micro-Store

Learn about CX and EX strategies for micro-stores that boost consumer trust and deliver better experiences.

13 min
Fraud Prevention

How to Measure CX ROI in 2026

CX ROI requires consumer trust. Learn how to measure CX ROI, link experience to revenue, and close the trust gap in 2026.

12 min
Fraud Prevention

Designing CX That Cultivates Loyalty in 2026

Discover how improving CX by building trust drives customer loyalty beyond discounts and incentives.

12 min
fraud protection

Proven CX Strategies to Demonstrate ROI

Proven CX strategies to demonstrate ROI by tying customer experience to trust and measurable revenue impact.

12 min
Protecting Your Online Business: AI or Human Fraud Detection?
Fraud Prevention

Protecting Your Online Business: AI or Human Fraud Detection?

Discover how combining machine learning and manual review offers the best fraud protection for online businesses, enhancing detection ...

8 min
ClearSale Leads the G2 Pack for Ecommerce Fraud Protection
Chargebacks

ClearSale Leads the G2 Pack for Ecommerce Fraud Protection

ClearSale tops the G2 Winter 2025 Report for ecommerce fraud protection, offering trusted AI-driven solutions for small to midsize ...

7 min
Your CX Might Be Driving Away Big Spenders. Here’s What to Do About It
Fraud Management

Your CX Might Be Driving Away Big Spenders. Here’s What to Do About It.

As CX continues to decline, consumers who spend the most online often have the worst experiences, but it doesn’t have to be that way.

6 min
Call Centers and fraud – Everything you need to know
Fraud Management

Is Your Customer Service Center a Direct Line to Fraud?

More fraudsters are targeting customer service centers for account takeover attacks.

6 min
The Dos and Don'ts of Effective Customer Service Chatbots
ClearSale in the Media

Customer Service Chatbots: A Seamless GenAI Solution or a Risky Feature?

Is your chatbot helping your customers find what they need or is it frustrating them? Strategy and design can make all the difference.

6 min